Keystone National Bank is committed to providing accessible banking services for all customers.
Last updated: January 15, 2024
Keystone National Bank is committed to ensuring that our website, mobile applications, and all digital banking services are accessible to everyone, including people with disabilities. We believe every customer deserves equal access to financial services and information.
Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). We continuously work to improve the accessibility of our digital platforms and welcome feedback from our users.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance.
We conduct regular accessibility audits using automated tools (Axe, Lighthouse) and manual testing with assistive technologies. Our most recent comprehensive audit was completed in December 2023.
Our website and digital banking services include the following accessibility features:
All website content and banking features can be accessed and operated using only a keyboard. Tab order follows a logical sequence.
Semantic HTML, ARIA landmarks, and descriptive labels ensure compatibility with screen readers including JAWS, NVDA, VoiceOver, and TalkBack.
All text and interactive elements meet WCAG 2.1 AA contrast ratios of at least 4.5:1 for normal text and 3:1 for large text.
All form fields include associated labels, clear error messages, and real-time validation feedback accessible to assistive technologies.
Our website is fully responsive and supports up to 200% zoom without loss of content or functionality, supporting users with low vision.
All meaningful images include descriptive alt text. Decorative images are marked appropriately to be ignored by screen readers.
We are aware of the following accessibility issues and are actively working to resolve them:
We test our website and online banking platform with the following assistive technologies:
Windows screen reader
Windows screen reader
macOS / iOS
Android
Voice recognition
Screen magnifier
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:
Keystone National Bank — Accessibility Team
100 Independence Mall West, Suite 2400
Philadelphia, PA 19106
Email: accessibility@keystonenational.com
Phone: 1-800-555-0199 (TTY: 711)
We aim to respond to accessibility feedback within 2 business days and to resolve issues within 10 business days.
If you are not satisfied with our response to your accessibility concern, you may escalate the issue to:
This accessibility statement is provided in compliance with: